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Our surgery has a triage telephone system which can be accessed by patients requesting an urgent on the day appointment.
The purpose of triage is to ensure that every patient requesting an urgent on the day appointment is referred to the most appropriate service for their illness. Each patient will have their symptoms discussed with a doctor or practitioner. On conclusion of this telephone call you will be advised of the best course of action for your condition. This may include -
If you require an urgent on the day appointment -
The triage system will work as follows:
Calls to the triage line will be accepted after 10 am but you may experience a delay in returning your call and our urgent appointments fill very quickly.
A doctor or practitioner will contact you on the number you provided.
Emergencies will be dealt with promptly. Telephone (01346) 518088 and give as much information to the receptionist who will relate the details to the duty doctor.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you arrive late for your appointment then you may be asked to make another appointment.
This practice offers NHS Near Me video appointments, powered by the Attend Anywhere system.
NHS Near Me is a video consulting service which allows patients to attend their appointment from the comfort of their own home or wherever is convenient, using their own computer, smartphone or tablet device.
To use this service you must have a booked video appointment with the practice. Your clinician or booking staff will be able to advise you whether a video appointment is suitable for you.
More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links:
Click here to watch a youtube video about NHS Near Me how to use Near Me.
If you are ready to attend your video appointment, or you want to make a test call before your appointment is due, click the start video call button below (please ensure you are using Google Chrome on a Windows or Android device, or Safari on Apple devices). If you make a test call this tests your device, connection, speaker and camera, it does not make a call.
For Technical Requirements to run an NHS Near Me video call click here Technical Requirements
For Troubleshooting tips if you experience difficulties using NHS Near Me click here Troubleshooting tips
If you need a home visit please contact the Surgery on 01346 518088 before 10am. Non-urgent requests received after this time may not be dealt with until the next working day. Your request will be triaged by a clinician who will contact you by phone then decide the best course of action for you. (Please note this will not always result in a home visit).
Patients are encouraged to come to the surgery where we have the proper equipment and facilities available. However we do appreciate that this is not always possible. You should only request a home visit if you are housebound or suffering from a serious illness that prevents you from attending the surgery.
Home visits should not be requested simply because you have transport problems. We advise that you ask a friend or family member or alternatively take public transport or taxi.
Please note clinicians do not routinely do home visits for children.
A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable us to schedule home visits.
A clinician can see four or five patients at the surgery in the time it takes to do one home visit.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Most hospital discharge letters are now sent electronically to the Practice but if you have been given a paper copy please hand it in to the main reception - this will then be forwarded to the GP. You do not need an appointment with a GP to hand in your discharge letter.
If you require community nursing care following your discharge from hospital the hospital will have contacted the nursing team to arrange the visit. The community nurses will inform the doctor if medical assistance is required. Not all hospital discharges are routinely visited.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)